@import url('https://fonts.googleapis.com/css2?family=Be+Vietnam+Pro:wght@400;500;600;700;800&family=Manrope:wght@700;800&display=swap');
:root{--wine:#7e1f36;--coral:#e34d59;--rose:#ffe6e8;--navy:#153b3a;--green:#188858;--mint:#e8f6ef;--paper:#f5f3ef;--card:#fff;--ink:#202b2d;--muted:#70807d;--line:#dce4df;--orange:#e98216;--danger:#b7353f;--shadow:0 18px 55px rgba(47,36,38,.12)}
*{box-sizing:border-box}html{background:var(--paper)}body{margin:0;background:radial-gradient(circle at 10% 5%,rgba(227,77,89,.08),transparent 24%),var(--paper);color:var(--ink);font:15px/1.5 "Be Vietnam Pro",sans-serif}button,input,textarea{font:inherit}button,a{touch-action:manipulation}.hidden{display:none!important}
.topbar{height:70px;padding:0 max(18px,calc((100% - 1180px)/2));display:flex;align-items:center;justify-content:space-between;background:rgba(255,255,255,.92);border-bottom:1px solid rgba(126,31,54,.1);backdrop-filter:blur(16px);position:sticky;top:0;z-index:30}.brand{display:flex;align-items:center;gap:11px;color:var(--navy);text-decoration:none;letter-spacing:.04em}.brand span{width:42px;height:42px;display:grid;place-items:center;border-radius:14px;color:#fff;background:linear-gradient(145deg,var(--wine),var(--coral));font-weight:900}.brand b{font:800 17px Manrope}.topbar nav{display:flex;align-items:center;gap:8px}.topbar nav>a,.topbar nav>button{height:40px;padding:0 14px;border:1px solid var(--line);border-radius:13px;background:#fff;color:var(--navy);text-decoration:none;font-weight:800;font-size:12px}.topbar nav>button:last-child{width:42px;padding:0;color:#fff;background:var(--navy);border:0}.agent-dot{display:inline-block;width:8px;height:8px;margin-right:7px;border-radius:50%;background:#aeb8b5}.agent-dot.online{background:#21a366;box-shadow:0 0 0 4px rgba(33,163,102,.13)}
.live-hero{max-width:1180px;min-height:180px;margin:24px auto 0;padding:35px 40px;border-radius:30px;display:flex;align-items:center;justify-content:space-between;color:#fff;background:radial-gradient(circle at 82% 30%,rgba(255,255,255,.15),transparent 26%),linear-gradient(135deg,#68172d,var(--coral));box-shadow:0 20px 50px rgba(126,31,54,.22)}.live-hero p{margin:0 0 9px;color:#ffd9de;font-size:11px;font-weight:800;letter-spacing:.14em}.live-hero h1{margin:0;font:800 clamp(32px,5vw,54px)/1 Manrope;letter-spacing:-.03em}.live-hero span{display:block;margin-top:12px;color:#ffecef}.live-hero button{border:0;border-radius:16px;padding:14px 18px;color:var(--wine);background:#fff;font-weight:900;box-shadow:0 10px 30px rgba(44,0,10,.18)}
.workspace{width:min(1180px,calc(100% - 32px));margin:18px auto 70px}.notice{padding:13px 16px;margin-bottom:12px;border-radius:14px;font-size:13px}.notice.warning{color:#764309;background:#fff0d9;border:1px solid #f3c477}.session-strip{display:flex;gap:8px;overflow:auto;padding:4px 2px 12px;scrollbar-width:thin}.session-chip{flex:none;display:flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:999px;padding:9px 14px;background:#fff;color:var(--muted);font-weight:700}.session-chip.active{color:var(--wine);border-color:#efb5bd;background:#fff1f3}.session-chip.live:before{content:"";width:8px;height:8px;border-radius:50%;background:#21a366;box-shadow:0 0 0 4px rgba(33,163,102,.12)}.session-chip small{font-size:10px;color:inherit;opacity:.75}
.empty-state{min-height:430px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:35px;border:1px dashed #d9c8ca;border-radius:28px;background:rgba(255,255,255,.65)}.live-orbit{width:92px;height:92px;padding:12px;border-radius:50%;background:#ffe7ea;box-shadow:0 0 0 14px rgba(227,77,89,.05)}.live-orbit span{height:100%;display:grid;place-items:center;border-radius:50%;background:linear-gradient(145deg,var(--wine),var(--coral));color:#fff;font-size:32px}.empty-state h2{margin:25px 0 5px;font:800 25px Manrope}.empty-state p{max-width:500px;margin:0;color:var(--muted)}.empty-state button{margin-top:20px;border:0;border-radius:15px;padding:13px 17px;background:var(--wine);color:#fff;font-weight:800}
.session-panel{overflow:hidden;border:1px solid var(--line);border-radius:27px;background:#fff;box-shadow:var(--shadow)}.session-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:19px 22px;border-bottom:1px solid var(--line)}.session-identity{min-width:0;display:flex;align-items:center;gap:12px}.session-identity>i{flex:none;width:12px;height:12px;border-radius:50%;background:#b8c0bd}.session-identity>i.online{background:#21a366;box-shadow:0 0 0 5px rgba(33,163,102,.13)}.session-identity h2{margin:0;font:800 18px Manrope}.session-identity p{margin:3px 0 0;color:var(--muted);font-size:12px}.session-actions{display:flex;align-items:center;gap:7px}.session-actions button{height:40px;border-radius:13px;padding:0 14px;font-weight:800;font-size:12px}.session-actions .start{border:0;background:var(--green);color:#fff}.session-actions .stop{border:0;background:#fff0f1;color:var(--danger)}.session-actions .quiet,.icon-button{border:1px solid var(--line);background:#fff;color:var(--navy)}.icon-button{width:40px!important;padding:0!important;font-size:20px!important}
.comment-tools{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;align-items:center;gap:10px;padding:13px 18px;background:#fbfcfb;border-bottom:1px solid var(--line)}.search{height:44px;display:flex;align-items:center;gap:8px;padding:0 13px;border:1px solid var(--line);border-radius:14px;background:#fff}.search span{font-size:23px;color:var(--muted)}.search input{width:100%;border:0;outline:0;background:transparent}.filter{height:40px;display:flex;align-items:center;gap:7px;padding:0 12px;border:1px solid var(--line);border-radius:999px;background:#fff;font-size:12px;font-weight:800}.filter input{accent-color:var(--wine)}#commentTotal{font-size:12px;color:var(--muted);white-space:nowrap}
.comment-list{min-height:340px;max-height:calc(100vh - 390px);overflow:auto;padding:13px;display:grid;gap:8px}.comments-empty{min-height:310px;display:grid;place-items:center;text-align:center;color:var(--muted)}.comment-card{display:grid;grid-template-columns:44px minmax(0,1fr) auto;align-items:center;gap:12px;padding:13px;border:1px solid var(--line);border-radius:18px;background:#fff;transition:.18s}.comment-card:hover{border-color:#eab0b8;box-shadow:0 8px 24px rgba(126,31,54,.07)}.live-avatar{width:44px;height:44px;overflow:hidden;display:grid;place-items:center;border-radius:50%;background:var(--rose);color:var(--wine);font-weight:900}.live-avatar img{width:100%;height:100%;object-fit:cover}.comment-main{min-width:0}.comment-name{display:flex;align-items:center;gap:8px}.comment-name b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.comment-name small{color:var(--muted);white-space:nowrap}.comment-content{margin:4px 0 0;font-size:14px;word-break:break-word}.comment-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:7px}.comment-meta span{padding:3px 7px;border-radius:7px;background:#f1f4f2;color:#687a75;font-size:10px}.comment-meta .done{background:var(--mint);color:#087345}.comment-actions{display:flex;gap:6px}.comment-actions button{height:35px;padding:0 10px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--navy);font-size:11px;font-weight:800}.comment-actions button.primary{border:0;background:var(--wine);color:#fff}.comment-actions button.print{border-color:#f0b064;color:#9a5205;background:#fffaf3}.comment-actions button:disabled{opacity:.55;cursor:default}
dialog{width:min(620px,calc(100% - 24px));max-height:92vh;padding:0;border:0;border-radius:26px;color:var(--ink);background:#fff;box-shadow:var(--shadow)}dialog::backdrop{background:rgba(31,22,25,.68);backdrop-filter:blur(4px)}.dialog-card{padding:24px;overflow:auto}.dialog-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px}.dialog-head small{color:var(--coral);font-size:10px;font-weight:900;letter-spacing:.14em}.dialog-head h2{margin:3px 0 0;font:800 24px Manrope}.dialog-head button{width:38px;height:38px;border:0;border-radius:12px;background:#f2f4f2;color:var(--ink);font-size:24px}.dialog-card>label,.dialog-search{display:block;margin:14px 0;font-size:13px;font-weight:800}.dialog-card input,.dialog-card textarea{display:block;width:100%;margin-top:7px;padding:13px 14px;border:1px solid var(--line);border-radius:13px;background:#fbfcfb;outline:0}.dialog-card input:focus,.dialog-card textarea:focus{border-color:#d67986;box-shadow:0 0 0 4px rgba(227,77,89,.09)}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px}.dialog-actions button,.printer-actions button,.wide-secondary{border:0;border-radius:13px;padding:12px 15px;font-weight:800}.primary{background:var(--wine);color:#fff}.secondary,.wide-secondary{background:#edf2ef;color:var(--navy)}.form-error{min-height:18px;margin:7px 0 0;color:var(--danger);font-size:12px}.dialog-intro{margin:-7px 0 18px;color:var(--muted)}
.customer-picker,.agent-list,.job-list{display:grid;gap:8px;max-height:330px;overflow:auto}.customer-row,.agent-row,.job-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px;border:1px solid var(--line);border-radius:14px}.customer-row div,.agent-row div{min-width:0}.customer-row b,.agent-row b{display:block}.customer-row small,.agent-row small,.job-row small{display:block;color:var(--muted);overflow:hidden;text-overflow:ellipsis}.customer-row button,.agent-row button,.section-caption button{border:0;border-radius:9px;padding:7px 9px;background:var(--mint);color:#087345;font-size:11px;font-weight:800}.wide-secondary{width:100%;margin-top:12px}.printer-section{margin-top:18px}.section-caption{display:flex;align-items:center;justify-content:space-between;margin:14px 0 9px}.section-caption button{background:#f0f3f1;color:var(--navy)}.agent-row.selected{border-color:#9bd4bd;background:#f5fcf8}.agent-state{color:#9a640c!important}.agent-state.online{color:#087345!important}.pair-code-box{text-align:center;padding:20px;margin:16px 0;border:1px dashed #d998a2;border-radius:17px;background:#fff4f5}.pair-code-box small{display:block;color:var(--wine);font-weight:800}.pair-code-box strong{display:block;margin:8px 0;font:800 34px Manrope;letter-spacing:.12em;color:var(--wine)}.pair-code-box p{margin:0;color:var(--muted);font-size:12px}.printer-actions{display:flex;gap:8px}.printer-actions button{flex:1;background:var(--wine);color:#fff}.printer-actions button.secondary{background:#edf2ef;color:var(--navy)}.printer-guide{padding-left:22px;color:var(--muted);font-size:12px}.job-row{align-items:flex-start}.job-status{flex:none;padding:4px 7px;border-radius:8px;background:#fff0d9;color:#8a570f;font-size:10px;font-weight:900}.job-status.completed{background:var(--mint);color:#087345}.job-status.failed{background:#fff0f1;color:var(--danger)}
.toast{position:fixed;z-index:80;left:50%;bottom:max(24px,env(safe-area-inset-bottom));width:max-content;max-width:calc(100% - 30px);padding:13px 17px;border-radius:13px;background:var(--navy);color:#fff;box-shadow:var(--shadow);opacity:0;pointer-events:none;transform:translate(-50%,15px);transition:.2s}.toast.show{opacity:1;transform:translate(-50%,0)}.auth-gate{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:30px}.gate-mark{width:70px;height:70px;display:grid;place-items:center;border-radius:22px;color:#fff;background:linear-gradient(145deg,var(--wine),var(--coral));font-weight:900}.auth-gate h1{font:800 34px Manrope;margin:22px 0 4px}.auth-gate p{color:var(--muted)}.auth-gate a{margin-top:15px;padding:13px 17px;border-radius:14px;background:var(--wine);color:#fff;text-decoration:none;font-weight:800}
@media(max-width:760px){
  body{font-size:13px;line-height:1.35;background:var(--paper)}
  .topbar{height:54px;padding:0 10px}
  .brand{gap:7px}.brand span{width:34px;height:34px;border-radius:11px;font-size:12px}.brand b{display:none}
  .topbar nav{gap:6px}.topbar nav>a{display:none}.topbar nav>button{height:34px;padding:0 9px;border-radius:11px;font-size:11px}.topbar nav>button:last-child{width:34px}
  .agent-dot{width:7px;height:7px;margin-right:5px}
  .live-hero{min-height:94px;margin:8px 8px 0;padding:14px 16px;border-radius:19px;box-shadow:0 10px 25px rgba(126,31,54,.17)}
  .live-hero p{margin-bottom:5px;font-size:8px;letter-spacing:.1em}.live-hero h1{font-size:25px}.live-hero span{margin-top:7px;font-size:10px}
  .live-hero button{flex:none;padding:9px 11px;border-radius:12px;font-size:10px;box-shadow:none}
  .workspace{width:calc(100% - 16px);margin:7px auto 24px}
  #gatewayNotice{display:none!important}
  .session-strip{gap:6px;padding:2px 0 7px}.session-chip{gap:5px;padding:7px 10px;font-size:11px}.session-chip small{font-size:8px}
  .session-panel{border-radius:18px;box-shadow:0 8px 22px rgba(47,36,38,.08)}
  .session-head{align-items:flex-start;padding:10px;gap:8px;flex-direction:column}
  .session-identity{gap:8px}.session-identity>i{width:9px;height:9px}.session-identity h2{font-size:15px}.session-identity p{margin-top:1px;font-size:10px}
  .session-actions{width:100%;gap:5px;overflow:auto}.session-actions button{flex:none;height:32px;padding:0 10px;border-radius:10px;font-size:10px}.icon-button{width:32px!important;font-size:17px!important}
  .comment-tools{grid-template-columns:minmax(0,1fr) auto;gap:6px;padding:7px 8px}
  .search{height:36px;padding:0 9px;border-radius:11px}.search span{font-size:18px}.search input{font-size:11px}
  .filter{height:34px;padding:0 9px;font-size:10px}.comment-tools #commentTotal{grid-column:1/-1;font-size:9px;line-height:1;margin-left:1px}
  .comment-list{min-height:0;max-height:calc(100dvh - 325px);padding:6px;gap:6px;align-content:start;grid-auto-rows:max-content}
  .comments-empty{min-height:180px}
  .comment-card{grid-template-columns:32px minmax(0,1fr);align-items:start;align-content:start;padding:8px;gap:6px;border-radius:13px}
  .live-avatar{width:32px;height:32px;font-size:11px}.comment-name{display:block;line-height:1.2}.comment-name b{display:block;font-size:12px}.comment-name small{display:block;margin-top:2px;font-size:9px}
  .comment-content{margin-top:3px;font-size:12px;line-height:1.3}.comment-meta{gap:4px;margin-top:5px}.comment-meta span{padding:2px 5px;border-radius:6px;font-size:8px}
  .comment-actions{grid-column:1/-1;width:100%;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;padding-left:38px}
  .comment-actions button{height:30px;padding:0 4px;border-radius:9px;font-size:9px;white-space:nowrap}
  .dialog-card{padding:19px}.pair-code-box strong{font-size:29px}
}
@media(max-width:400px){
  .topbar nav>button:first-of-type{font-size:0}.topbar nav>button:first-of-type:after{content:"In";font-size:11px}
  .live-hero{min-height:88px;padding:12px 13px}.live-hero h1{font-size:23px}.live-hero button{padding:8px 9px}
  .comment-actions{padding-left:0}
}

/* Compact LIVE selector and comment actions */
.session-head{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px 16px}
.session-picker{min-width:220px}
.session-picker select{width:100%;height:40px;padding:0 34px 0 12px;border:1px solid #efb5bd;border-radius:12px;background:#fff6f7;color:var(--wine);font-weight:800;outline:0}
.session-actions{grid-column:1/-1}
.comment-card{grid-template-columns:44px minmax(0,1fr);align-items:start}
.comment-header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}
.comment-header .comment-name{min-width:0}
.comment-header .comment-actions{flex:none;display:flex;width:138px;gap:5px}
.comment-header .comment-actions button{flex:1;min-width:0;height:31px;padding:0 7px;border-radius:10px;font-size:10px}

@media(max-width:760px){
  .workspace{margin-top:4px}
  .session-head{grid-template-columns:minmax(0,1fr) minmax(138px,44%);align-items:start;padding:8px 10px;gap:6px 8px}
  .session-picker{min-width:0}.session-picker select{height:33px;padding:0 24px 0 7px;border-radius:9px;font-size:9px}
  .session-actions{grid-column:1/-1}
  .comment-card{grid-template-columns:32px minmax(0,1fr);padding:6px 8px}
  .comment-header{gap:5px}
  .comment-header .comment-actions{grid-column:auto;width:112px;display:flex;gap:4px;padding-left:0}
  .comment-header .comment-actions button{height:28px;padding:0 4px;border-radius:8px;font-size:8px}
}

@media(max-width:400px){
  .session-head{grid-template-columns:minmax(0,1fr) minmax(125px,43%)}
  .session-identity h2{font-size:13px}.session-actions button{padding:0 8px}
  .comment-header .comment-actions button{padding:0 6px}
}